Shipping Policy

Last updated: November 10, 2025

Processing Time

All orders are processed within 1-2 business days (Monday–Friday, excluding public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Destinations

byPihl currently ships to the United Kingdom.
Unfortunately, we do not offer shipping outside UK at this time.

Shipping Times

Estimated delivery times within the EU are typically 5–7 business days, depending on the destination country and local postal services.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or courier service disruptions.

Shipping Costs

Free shipping is available on all orders over €30.
For orders under €30, shipping costs will be calculated and displayed at checkout based on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through our delivery partner’s website.

Incorrect Address or Delivery Issues

Please ensure that your shipping address is entered correctly at checkout. byPihl is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, the customer will be responsible for any re-shipping fees.

Customs, Duties, and Taxes

We cover all duties and taxes on shipments!

Returns and Exchanges

For information on returning or exchanging items, please refer to our dedicated Returns Policy page.

We are a dedicated online retail brand committed to offering high-quality items at competitive prices. Our team works closely with reliable international fulfillment partners, including a professional 3PL distribution center in Asia, to ensure efficient processing, quality control, and global delivery coverage.

Every product we list is chosen with attention to detail, durability, and customer satisfaction. Our fulfillment process allows us to ship directly from our international distribution centers to reduce unnecessary handling and deliver products to customers as efficiently as possible.

At Pihl, transparency and customer service are central to how we operate. We provide clear shipping information, responsive support, and a smooth shopping experience from start to finish.

Thank you for visiting our store and supporting our growing brand.
If you have any questions, our customer support team is always here to help.